SMART BLINDS MELBOURNE
STANDARD TERMS & CONDITIONS
These Standard Terms and Conditions (Terms) apply to all orders of Goods from Smart Blinds Melbourne, a trading name of Into Blinds Pty Ltd ACN 137 456 672 (Smart Blinds Melbourne, we, us, our or Company). These Terms together with your order form a contract for the sale of the Goods. We will not be bound by any terms and conditions included in any purchase order, sales confirmation or other document or communication from the Client.
If you are ordering DIY Blinds online, our Online Terms & Conditions will apply as well as these Standard Terms & Conditions.
All calls are recorded for coaching and training purposes.
1. Interpretation
In these terms and conditions:
(a) “Client” (or “you”, “your”) means any person to whom we supply Goods under these Terms.
(b) “ACL” or “Australian Consumer Law” means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
(c) “DIY” means Client orders where the Client will provide the measurements and handle installation of the Goods.
(d) “Goods” means all products and goods supplied by Smart Blinds Melbourne.
(e) “Personal Property Securities Register”, “Purchase Moneys Security Interest”, “Security Agreement” and “Security Interest” each have the meanings given in the PPSA.
(f) “PPSA” means the Personal Property Securities Act 2009.
(g) “Quote” means the quote we provide to you setting out the cost and description of the Goods.
2. Orders and Goods
2.1 All orders must be in writing and accompanied by a deposit of 50% of the price (or the full price, if ordering online), unless we otherwise agree. We may in our discretion accept or reject any orders.
2.2 There may be some colour variations in the Goods if they are blinds made from timber, aluminium or PVC. Likewise, separate orders, or blinds bought at different times, may have a variation in colour. Colours, patterns and weaves on our website are a guide only and small variations can occur.
2.3 From time to time our Goods may not be available in the colours you select. If this occurs and we are unable to fill an order, we will advise the Client as soon as we are notified. The Client may then:
(a) choose another colour;
(b) wait for the stock to come in; or
(c) choose another colour from a different fabric range and pay the difference in price if it is a higher fabric quality.
2.4 You are responsible to ensure that you measure your windows or doors properly. If you supply the incorrect measurements for DIY or online orders, you will still be required to pay for the Goods and we will not be liable for any loss you might suffer.
2.5 You are responsible to ensure that all existing window coverings are removed prior to installation, or a $15 per window charge will apply for removal.
2.6 You are responsible to ensure that all furniture and items are removed that are blocking access to the windows within three meters around the area of the installation, prior to installation. Smart Blinds Melbourne accepts no responsibility for any damages to items left within the three meters access area. Your blinds may not be able to be installed if items are not removed from the three meters access area and you will need to make another installation appointment.
2.7 If you are not present at the check measure, the Company can proceed with the order based on previous commitments and appointment confirmation.
3. Price and Payment
3.1 The price for the Goods will be as per our price list or your Quote as at the date of order. We may change the price for Goods at any time.
3.2 We will invoice you for the deposit amount following receipt of your order. We will invoice for the balance of the price of Goods once your Goods are ready for delivery.
3.3 Unless otherwise agreed by us in writing, payment for the Goods (less any deposit paid) must be made before we will deliver and install the Goods. If you order online, payment is required in full at the time of ordering. Online payment may be made by credit card (Mastercard and Visa), PayPal (Mastercard and Visa), or over the phone. Delays in payment may increase our standard installation times.
3.4 If the Client fails to pay in accordance with this clause, the Company may charge interest at 10% per annum, calculated monthly, on all overdue invoices, which shall be added monthly to your account. If we incur any legal, enforcement or other expenses in obtaining payment from a Client, the Client must reimburse those expenses.
3.5 If Goods are ordered by more than one party each party shall be jointly and severally liable for any amounts due.
3.6 You might qualify for credit options through Humm (Certegy Ezi Pay), Latitude Financial Services, Payright, and Openpay (collectively referred to as “Third Party Credit Providers”). Please note, Smart Blinds Melbourne does not offer these credit services directly. If you decide to apply for credit through any of the Third Party Credit Providers, their respective terms and conditions will govern your agreement. For those not opting for Third Party Credit, payments can be made using cash, bank cheque, or credit card (either Visa or Mastercard). Credit card transactions are subject to the surcharges outlined in Clause 3.10. Kindly be aware that finance options are not available for discounted items, promotional sales, or price-matched offers. Should your residence not be ready for the delivery or installation of our products, any finance plan application will automatically be initiated no later than 8 weeks from the date of product order.
3.7 Final balance is payable when the installation is pre-booked and confirmed. Final payment is required by credit card. All goods remain the property of Smart Blinds Melbourne until paid in full.
3.8 Advertised discounts in relation to Plantation Shutters apply only to Premium Plantation Shutters and are subject to these Terms. All promotions are subject to availability and their own specific terms.
3.9 Finance is not applicable to any discounted pricing, sales promotions or price matching.
3.10 Credit Card Surcharges: Starting 1 March 2026, a 1.5% surcharge applies to Mastercard and Visa, and 2.75% for AMEX. Surcharge-free payment options are available for EFT (bank transfer).
4. Delivery
4.1 We only deliver within metropolitan Melbourne.
4.2 We will use reasonable endeavours to deliver Goods within estimated timeframes but are not liable for delays.
4.3 Storage or admin fees may apply if installation is delayed by the Client.
5. Title and Risk
5.1 Risk passes to the Client when Goods leave our facility.
5.2 Title remains with Smart Blinds Melbourne until full payment is received.
6. PPSR
All PPSA provisions apply, with Smart Blinds Melbourne retaining a security interest in Goods until paid in full.
7. Changes, Cancellations, Returns and Disputes
7.1 Orders may be changed within 24 hours and cancelled within 12 hours.
7.2 Claims must be made within 14 days.
7.3 $110 call-out fee applies after 12 months.
7.4 $110 cancellation fee applies for late installation cancellations.
8. Warranties and Limit of Liability
8.1 Smart Blinds Melbourne provides warranties on applicable products.
8.2 ACL consumer guarantees apply.
8.3 Liability is limited to the value of Goods supplied.
8.4 No liability for consequential loss.
8.5 Repairs limited to patching/puttying only, no painting included.
9. General
9.1 Terms may be amended by notice.
9.2 Set-off rights apply.
9.3 Invalid clauses do not affect the remainder.
9.4 Governed by laws of Victoria, Australia.
9.5 Force majeure applies.
9.6 Corporate Structure
Smart Blinds Melbourne is a subsidiary brand of Into Blinds Pty Ltd ACN 137 456 672. All products, services, warranties and contractual obligations are fulfilled by Into Blinds Pty Ltd.